Terms of Service

By agreeing to these Terms, You represent that You are at least the age of majority in Your state or province of residence and have the legal authority to enter into a binding agreement, whether on Your own behalf or on behalf of a business. You may not use this Site or Our services for any illegal or unauthorized purpose, and You agree not to violate any applicable laws, including intellectual property laws, in connection with Your use of the Site or Our services.

Eleventh House Studios provides branding, website design, and related creative services ("Services"). The specific scope, deliverables, timeline, and fees for each engagement will be outlined in a separate proposal, contract, or invoice ("Project Agreement") between Us and You. These Terms apply in addition to, and do not replace, any signed Project Agreement. In the event of a conflict between these Terms and a Project Agreement, the Project Agreement will govern.

We reserve the right to decline or discontinue a project at Our discretion, including in cases of non-payment, abusive conduct, or scope that falls outside Our capabilities or services offered.

Payment structures vary by project and are specified in Your individual Project Agreement, which may include an upfront deposit, milestone-based payments, retainer arrangements, or a combination of these.

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• A deposit or initial payment is generally required before work begins.

• Remaining payments are due according to the schedule outlined in Your Project Agreement.

• Late or missed payments may result in a pause or termination of work until payment is received.

• Fees are non-refundable once work has commenced, except as otherwise stated in Your Project Agreement.

• We reserve the right to charge interest or late fees on overdue invoices, as specified in Your Project Agreement.

The number of revision rounds included in a project varies by package or Project Agreement and will be specified at the time of booking. Revisions requested beyond the included rounds, or significant changes to the agreed-upon scope, may incur additional fees, to be discussed and agreed upon before additional work begins.

Upon receipt of final payment in full, ownership of the final approved deliverables (e.g., logo files, brand assets, website files) transfers to You for Your use as outlined in Your Project Agreement. Until final payment is received, all work product, drafts, and concepts remain the exclusive property of Eleventh House Studios.

We retain the right to:

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• Display completed projects in Our portfolio, website, social media, and marketing materials, unless otherwise agreed upon in writing;

• Retain working files, drafts, and unused concepts, which are not included in the final deliverables unless explicitly stated in Your Project Agreement;

• Use general skills, techniques, and know-how developed during the engagement in future projects.

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Any third-party assets used in Your project (such as licensed fonts, stock imagery, or plugins) remain subject to their original licensing terms, and it is Your responsibility to maintain any required licenses for continued use.

To keep Your project on schedule, You agree to:

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• Provide timely feedback, approvals, and requested materials (such as content, images, or account access);

• Designate a single point of contact for feedback and approvals, where applicable;

• Ensure any content or materials You provide do not infringe on the rights of any third-party.

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Delays in providing feedback or materials may result in delays to Your project timeline and, where applicable, additional fees.

Either party may cancel a project by providing written notice. In the event of cancellation:

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• Any deposit or payments made for work already completed are non-refundable;

• You will be invoiced for any work completed up to the date of cancellation that has not yet been paid;

• Files and deliverables will only be released upon payment in full for work completed.

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Specific cancellation terms may be further detailed in Your Project Agreement.

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or Our services without Our express written permission. Headings used in these Terms are for convenience only and do not affect their interpretation.

We are not responsible if information on this Site is inaccurate, incomplete, or outdated. Content on this Site is provided for general informational purposes only. We reserve the right to modify the content of this Site at any time without obligation to update prior information.

We may use or reference third-party tools, platforms, or links (such as Our client management or payment platforms) over which We have no control. We provide access to such tools "as is" and "as available," without warranties of any kind, and We are not liable for Your use of them. Third-party links on this Site may lead to websites not affiliated with Us; We are not responsible for their content or practices.

If You provide feedback, testimonials, or suggestions to Us, You agree that We may use, edit, and publish them in connection with Our marketing, unless You request otherwise in writing. We are under no obligation to use any feedback provided.

You may not use this Site or Our services: (a) for any unlawful purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon Our intellectual property rights or those of others; (d) to harass, abuse, or discriminate against any person; (e) to submit false or misleading information; (f) to upload or transmit viruses or malicious code; or (g) to interfere with or circumvent the security of the Site. We reserve the right to terminate Your access for violating these prohibited uses.

Our services and this Site are provided "as is" and "as available," without warranties of any kind, either express or implied. We do not guarantee that the Site will be uninterrupted, secure, or error-free. To the fullest extent permitted by law, Eleventh House Studios and its owner shall not be liable for any indirect, incidental, special, or consequential damages arising from Your use of the Site or Our services, including lost profits or lost data, even if advised of the possibility of such damages. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to You; in such cases, Our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify and hold harmless Eleventh House Studios, its owner, agents, and contractors from any claim or demand, including reasonable attorneys' fees, arising out of Your breach of these Terms, Your violation of any law, or Your violation of the rights of a third-party.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

These Terms remain effective unless terminated by You or Us. We may terminate Your access to the Site or Our services at any time, without notice, if You fail to comply with these Terms. Obligations incurred prior to termination (including payment obligations) survive termination.

These Terms, together with any applicable Project Agreement and Our Privacy Policy, constitute the entire agreement between You and Us regarding Your use of the Site and Our services, and supersede any prior agreements or communications, whether oral or written.

These Terms and any Project Agreement entered into with Us shall be governed by and construed in accordance with the laws of the State of Colorado, USA.

We reserve the right to update these Terms at any time by posting changes to this page. Your continued use of the Site or Our services following any changes constitutes acceptance of those changes.

Questions about these Terms should be sent to Us at: hello@eleventhhousestudios.com